Product Reviews
Total Mattress Protection Pads
When you purchase this Total Protection Mattress Pad in conjunction with a new SLEEP NUMBER® bed, you receive a 10-Year Limited Warranty that covers your mattress from stains. The ultimate in mattress protection is waterproof, stain resistant and hypoallergenic. Repels and releases stains for an effective first line of defense and easier cleaning. Designed to keep you dry, cool and comfortable. 300-thread-count cotton cover with Nanotex® technology for long-lasting protection. Quilted antimicrobial polyester fiberfill. Fully elasticized spandex skirt fits mattresses up to 20 inches. Stain-proof to keep your mattress and mattress pad clean and hygienic. Withstands repeated washings and tumble-drying for lasting protection. Logic™ Label system takes the guesswork out of where to start making your bed.
The ultimate protection from spills, stains, bacteria and allergens…relax with 10 years of worry-free nights!*
Average Customer Rating:
Rating Snapshot (13 reviews)
5 stars
2
4 stars
3
3 stars
2
2 stars
3
1 star
3
7 of 13(54%)customers would recommend this product to a friend.
Customer Reviews for Total Mattress Protection Pads
Review 1 for Total Mattress Protection Pads
Overall:
Comfort:
3
out of
5
Quality:
3
out of
5
Value:
2
out of
5
ncbucki
Location: Austin, TX
Age: 36 - 45
Gender: Male
Waterproof - Really???
Date:October 6, 2011
"have a new puppy and unfortunately accidents happen and he had one on the bed....we assumed that our "waterproof" mattress pad, would have prevented any "liquid" from going to the mattress....yet that did not happen, our pad is only from April so very disappointed that it did not live up to its claim"
19 of 19 people found this review helpful.
Response from Sleep Number:By Stephanie, Customer Service, November 1, 2011
We appreciate you taking the time to post. I understand your concerns. The mattress pad should protect your bed from minor spills and staining. Please feel free to call us at your earliest convenience for assistance and we will be happy to look into this for you. Customer Service can be reached at 1-800-451-6340.
Review 2 for Total Mattress Protection Pads
Overall:
Comfort:
3
out of
5
Quality:
1
out of
5
Value:
1
out of
5
Customer
Location: San Antonio, TX
Age: 36 - 45
Gender: Female
Mine fell apart after the first wash!
Date:July 27, 2011
"I just washed this for the first time after sleeping on it on since I purchsed it. I washed it per the instructions, and when I took it out, the inner liner was somehow stuck upon itself in places and torn in others. It is ruined and cannot be put back on the bed. I am truly disappointed and hope I merely had a deffective model, as it had protected my mattress cover beautifully. I hadn't noticed the heat issue that others mentioned, but if a product falls apart after one use, it is DEFINITELY not worth buying."
15 of 16 people found this review helpful.
Response from Sleep Number:By Stephanie, Customer Service, September 12, 2011
Thanks for sharing your review. Have you had a chance to contact Customer Service about this yet? The mattress pad does have a warranty and we can look into a replacement for you. Feel free to call us at 1-800-451-2270 or email us at customerservice@selectcomfort.com.
Review 3 for Total Mattress Protection Pads
Overall:
Comfort:
2
out of
5
Quality:
2
out of
5
Value:
1
out of
5
Stew
Location: Chicago, IL
Age: Under 35
Gender: Male
Too Hot
Date:July 10, 2011
"I have the same issue with this product as some others have in the other reviews. I have never had an issue with sweating in the past, but I sweat like never before when sleeping on my sleep number bed with this mattress cover. I have purchased from sleep number some of their temperature controlling sheets and pillows but they have not even made a dent in how hot this mattress and mattress cover can get during sleep. After a few weeks I washed it and have noticed a "sweat ring" forming on the "Stain Resistant" cover. I would not suggest this to anyone and I hope Sleep Number can use their R&D team to attempt to correct this issue for future customers."
8 of 8 people found this review helpful.
Response from Sleep Number:By Customer Service, September 12, 2011
Hi Stew, I'm Stephanie, with Sleep Number's online Customer Service. The Total Protection mattress pad may sleep a bit warmer for some people, due to the materials used to protect the mattress from staining. The mattress pad may not be right for everyone due to this and we offer a 30-day exchange to ensure that you are satisfied. I would recommend exchanging for another In Balance accessory, as the results are cummulative and will help you to sleep cooler. Please call Customer Service at 1-800-451-2270 to set up an exchange.
Review 4 for Total Mattress Protection Pads
Overall:
Comfort:
1
out of
5
Quality:
1
out of
5
Value:
1
out of
5
Anonymous
Location: Garland, TX
Age: 56 and over
Gender: Male
Bad Matress Pad
Date:May 6, 2011
"I recently purchased an I10 Cal King bed and at that time purchased the total protection matress pad. I have been sleeping on this matress pad for 2 weeks now with the in balance sheets and also with 100% cotton 600 thread count sheets. I am totally unhappy with this expensive matress pad. It does not breathe so it's easy to wake up hot and lying on a wet sheet. This happened even on a 100% cotton sheet and I typically don't sleep hot. It is not soft and comfortable so I thought I would wash and dry it and maybe it would soften after washing. What a mess that was. The inner membrane won't pass any water at all so you can't get the water out sufficiently to put it in a dryer. I had to hang it outside. I'm having serious buyer's remorse with this mattress pad and won't use it again and would not recommend it to anyone else."
7 of 9 people found this review helpful.
Response from Sleep Number:By Stephanie, Customer Service, May 12, 2011
Thanks for taking the time to share your review. I understand your concerns and am glad to help. The Total Protection Mattress Pad does sleep warmer than a traditional mattress pad, due to the material used to prevent staining. The effects of the In Balance material is cumulative. Have you considered trying the In Balance layer or the In Balance pillow protectors? We also have some other suggestions that we would be happy to provide. Please feel free to call us at 1-888-411-2270.
Review 5 for Total Mattress Protection Pads
Overall:
Comfort:
4
out of
5
Quality:
5
out of
5
Value:
2
out of
5
src
Location: California
Age: 56 and over
Gender: Male
very good but expensive
Date:March 31, 2011
"I don't know what anonymous is feeling, but we have had ours for almost a year and you can't tell it is even there. We have had "accidents" and it works very well. My only complaint its that it takes FOREVER to dry in the dryer, hence we are considering buying another one so that we don't have to wait until 1am to make the bed and go to sleep. I do think it is on the expensive side, however."
3 of 3 people found this review helpful.
Review 6 for Total Mattress Protection Pads
Overall:
Comfort:
3
out of
5
Quality:
3
out of
5
Value:
2
out of
5
Anonymous
Location: New Iberia, LA
Age: 36 - 45
Gender: Female
Hard to sleep on
Date:March 4, 2011
"I have only slept on my new bed 2 nights but the pad seems to be very hard. I splurged on a bed model that had lots of padding on top and then this pad feels like sleeping on a thin sheet of plywood. For the price, I think it should be much more luxurious. Any other alternative that will also protect my mattress??"
3 of 3 people found this review helpful.
Response from Sleep Number:By Stephanie, Customer Service, March 10, 2011
Hi there. The Total Protection mattress pad is thick and can feel a bit stiff at first due to the materials used to protect the mattress from spills. We do have several other mattress pads or accessories that you could exchange to. If you would like to exchange this for another item, please call our Customer Service department at 1-888-411-2270 and one of our representatives will be happy to help you!
Review 7 for Total Mattress Protection Pads
Overall:
Comfort:
5
out of
5
Quality:
2
out of
5
Value:
2
out of
5
Bojangles
Location: Texas
Age: 56 and over
Gender: Male
Not as good as i had expected
Date:January 25, 2011
"I purchased the sleep number bed in 2007. A complete package that has provided exceleent nights sleep.
Today as i was removing the bed cloths to wash i found that the mattress protection pad was torn right in the middle. not on the side where its stitched but EXACTLY where it shouldnt be torn.
There is talk of a 10 year warranty but that seems to be against workmanship ONLY and doesnt cover normal wear. Yet how in the world can a product costing as much as this wear out / split / rip like that.
Dont have kids in the house as they are long ago grown up and its just the MS and myself."
9 of 10 people found this review helpful.
Response from Sleep Number:By Stephanie, Customer Service, February 16, 2011
Hi. My name is Stephanie and I work for Select Comfort's Online Customer Service team. I was reviewing the warranty and see that this issue is actually covered for this item. I would be happy to replace this mattress pad for you. Please email us at customerservice@selectcomfort.com with attention to me, Stephanie and provide your information and I can further assist you. I look forward to working with you! Sleep Well.
Review 8 for Total Mattress Protection Pads
Overall:
Comfort:
4
out of
5
Quality:
4
out of
5
Value:
3
out of
5
Newbie
Location: Greenville, SC
Age: Under 35
Gender: Female
It's Ok.
Date:October 27, 2010
"All in all, this is not a bad mattress pad. It fits the sleep number beds well and appears to do its job. I do feel that it is a little overpriced but that is all."
3 of 5 people found this review helpful.
Response from Sleep Number:By Stephanie, Customer Service, December 9, 2010
Hi Newbie,
Thank you for posting your review; we appreciate your feedback. While we understand that this mattress pad may cost a bit more than a standard waterproof mattress pad, you also get a warranty that protects your mattress for 10 years from spills and stains (FYI: the warranty is limited, please see website for details) – which is a great benefit. If you have any questions or concerns, please feel free to contact Customer Service, at 1-888-411-2270.
Sleep well,
Stephanie
Select Comfort Customer Service
Thank you for posting your review; we appreciate your feedback. While we understand that this mattress pad may cost a bit more than a standard waterproof mattress pad, you also get a warranty that protects your mattress for 10 years from spills and stains (FYI: the warranty is limited, please see website for details) – which is a great benefit. If you have any questions or concerns, please feel free to contact Customer Service, at 1-888-411-2270.
Sleep well,
Stephanie
Select Comfort Customer Service
Review 9 for Total Mattress Protection Pads
Overall:
Comfort:
4
out of
5
Quality:
4
out of
5
Value:
4
out of
5
Florida sleeper
Taking the heat out this pad
Date:October 7, 2010
"I have these pads for all my sleep number beds for complete protection. I do use a regular sleep number mattress pad on top of the waterproof pad. As a result none of our sleepers get too hot even in Florida!"
10 of 10 people found this review helpful.
Review 10 for Total Mattress Protection Pads
Overall:
Comfort:
1
out of
5
Quality:
3
out of
5
Value:
3
out of
5
sleepyhead
Location: Alabama
H o T
Date:May 8, 2010
"This pad probably is an excellent protective waterproof barrier for your mattress b/c it is impermeable, but holds in body heat as well. By not allowing anything to pass through (liquids, food, stains, ect) the fabric does not breathe and therefore you will burn up. My wife and I both woke up all during the night the first few nights we used it because whatever body part (back, stomach, or side depending on your sleep position) that touched the pad for any short length of time was covered in sweat. I gave it a fair shot but ended up yanking it off the bed after a few nights. I plan to contact SC and try to get a different model mattress pad."
41 of 45 people found this review helpful.
Response from Sleep Number:By Stephanie, Customer Service, September 22, 2010
Dear Sleepyhead,
My name is Stephanie. I am a member of Select Comfort's Customer Service department. I am sorry that you are having issues with your Total Protection Mattress pad. I wanted to offer some suggestions. Select Comfort does offer a one time exchange on accessories within the first 30 days of purchase, should you decide the mattress pad is not for you. Understandably, this mattress pad will sleep a bit warmer due to the materials. Often times, the type of bedding that a person uses contributes to the warmth of the bed. If you find the bed to be warm, we suggest using 100% cotton bedding. This includes your mattress pad, sheets, blanket and comforter. Many people prefer an open weave cotton blanket. I hope you found these suggestions helpful.
My name is Stephanie. I am a member of Select Comfort's Customer Service department. I am sorry that you are having issues with your Total Protection Mattress pad. I wanted to offer some suggestions. Select Comfort does offer a one time exchange on accessories within the first 30 days of purchase, should you decide the mattress pad is not for you. Understandably, this mattress pad will sleep a bit warmer due to the materials. Often times, the type of bedding that a person uses contributes to the warmth of the bed. If you find the bed to be warm, we suggest using 100% cotton bedding. This includes your mattress pad, sheets, blanket and comforter. Many people prefer an open weave cotton blanket. I hope you found these suggestions helpful.
Review 11 for Total Mattress Protection Pads
Overall:
Comfort:
4
out of
5
Quality:
4
out of
5
Value:
1
out of
5
Chinpoo
Location: Pittsfield MA
Nice Pad but Very Hot !
Date:February 23, 2010
"Have been wakened during the night with wet back or sides as this pad does not breathe. Go the extra $ and buy the In Balance Mattress Pad instead. Sleep Number is exchanging my total pad for a new one and I'm trying the In Balance as it is supposed to control tempature swings and eliminate sweating."
35 of 38 people found this review helpful.
Review 12 for Total Mattress Protection Pads
Overall:
Comfort:
5
out of
5
Quality:
5
out of
5
Value:
5
out of
5
Worf
Location: McAllen, TX
Very comfy, great protection
Date:February 2, 2010
"I've tried other waterproof mattress pads in the past, and felt like I was sleeping on top of a baggie. This pad was a pleasant surprise!!! It's comfortable, cool, and works well. I want ones for all the beds in the house. I would definitely recommend this mattress pad for anyone looking for protection that is comfortable."
6 of 11 people found this review helpful.
Review 13 for Total Mattress Protection Pads
Overall:
Comfort:
5
out of
5
Quality:
5
out of
5
Value:
5
out of
5
mickey
Location: white marsh,md
Why not!!
Date:October 1, 2009
"With the total protection mattress pad I never worry about eating in the bed or my dog jumping into bed ....because if any thing and I mean anything happens I'm takin care of.So my advice to you about getting this mattress pad...WHY NOT!!!"
31 of 46 people found this review helpful.